Good communication skills are key to success in life，work and relationships.Without effective communication，a message can turn into misunderstanding or even disaster.
   Communication is a process by which we exchange information between people.To communicate well is to understand and to be understood.Communication can be successful only when both the sender and the receiver understand the same information.
   In today's highly informational and technological environment，it has become more important to have good communication skills.Here are some important steps to communicate effectively.
   Know what you want to say and why.Understand clearly the purpose of your message.Know to whom you are communicating and why.
   How will you say it？We all know that it's not always what you say，but how you say it，that matters.Begin by making eye contact.You show trust and confidence when you look at others in the eyes when you speak.Second，pay attention to your body language，since it can say so much more than your words.By standing with your arms easily at your side，you tell others that you are open to hearing what you have to
say.
   Communication is a two-way street.After you have said what you have to say，stop and listen.Practice your listening skills.Be considerate of others.When they are talking，listen carefully and never cut them off.

（1）

exchanging information

exchanging information

（2）

reasons

reasons

（3）

understand

understand

（4）

importance

importance

（5）

listen

listen