The service manager has received a complaint letter from a customer.Please read the letter and help the manager complete the Customer Complaint Record with the information given in the box.
請閱讀下面的投訴信并使用表格中的信息完成顧客投訴記錄表。
A Letter of Complaint
22 Ganjiang Road
Suzhou，215031
Mar.22，2021
Service Manager
Renmin Department Store
26 Guanqian Street
Suzhou 215031
Dear Sir/Madam，
On February 22，2021，I bought an LCD color monitor at your store in Suzhou for￥580.The product does not function properly；it will not display any pictures at all.I am very disappointed.I would appreciate an exchange for an equivalent or better model，or a refund of￥580.I hope you can look into the matter and solve this problem as soon as possible.I reserve the right of further complaint.You can contact me by phone at 13911112222.
Looking forward to your early reply.
Yours faithfully，
Harold Finch
| Customer Complaint Record | |
| Date received | Mar 22，2021 |
| How received | □visit□phone□letter□e-mail |
| Customer's name | （1） E E |
| Customer's address | （2） D D |
| Problem （s） | （3） A A |
| Request | （4） B B |
| How to contact | （5） C C |
| A.The product does not function properly；it will not display any pictures at all. B.（I would appreciate） an exchange for an equivalent or better model，or a refund of￥580. C.（Please contact me） by phone at 13911112222. D.22 Ganjiang Road E.Harold Finch |
|
【考點】應(yīng)用類．
【答案】E；D；A；B；C
【解答】
【點評】
聲明：本試題解析著作權(quán)屬菁優(yōu)網(wǎng)所有，未經(jīng)書面同意，不得復(fù)制發(fā)布。
發(fā)布：2024/6/27 10:35:59組卷：1引用：2難度：0.3
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