聽(tīng)一段對(duì)話，回答三個(gè)小題。
（1）What does the "under-promise and over-deliver" mean？
A.Make fewer promises.
B.Just do what you have promised
C.Do more than what you promised.
（2）How might the man settle complaints？
A.By trying to be understanding and responsible.
B.By apologizing but offering no discounts.
C.By judging who is right.
（3）Which is the best response to questions from customers？
A.Sorry，I don't know.
B.I can't help you，but I know who can.
C.There is nothing I can do about it
【考點(diǎn)】聽(tīng)短文．
【答案】見(jiàn)試題解答內(nèi)容
【解答】
【點(diǎn)評(píng)】
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發(fā)布：2024/5/27 14:0:0組卷：0引用：1難度：0.5
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