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According to a new study,a smiley(笑臉符)in work-related e-mails may not create a positive impression and could even weaken information sharjye.aig.In formal business e-mails,a smiley is not a smile.
   In one of the experiments,people were asked to read a work-related e-mail from an unknown person and then tell about both the ability and warmth of that person.Before that,they all received similar messages.But some included smileys while others did not.The results suggested that contrary to face-to-face smiles,which increase both ability and warmth,the smileys in a business e-mail had no effect on the perception(感知)of warmth,and in fact had a bad effect on the perception of ability.The perception of low ability in turn weakened information sharing.
   In another experiment,the use of a smiley was compared to a smiling or neutral photograph.The finding showed that in the case of a photograph,a smiling sender was judged to be abler and friendlier than a neutral one.However,when an e-mail on formal work-related matters included a smiley,the sender was thought to be less able.The smiley did not influence the opinion on the sender's friendliness.
   "People are easy to accept that a smiley equals a real smile,but the finding of this study shows that in the workplace,this seems not the case,especially when first communications are concerned," Dr Glikson says."In such a situation,it is better not to use smileys to people at whatever age.Smileys could hardly be a wise choice to a person you are not familiar with."

(1)What is the new finding about a smiley in formal business e-mails?
B
B

A.It improves the perception of warmth.
B.It makes communication weak.
C.It leaves a good impression on receivers.
D.It shows less friendliness of senders.
(2)What is a concern before using smileys in e-mails according to Dr Glikson?
C
C

A.The character of the receiver.
B.The topic of the e-mail.
C.The relation with the receiver.
D.The age of the receiver.
(3)How does the author try to argue the case of smileys?
D
D

A.By introducing the history of smileys.
B.By explaining the uses of smileys.
C.By comparing the opinions of experts.
D.By showing the results of experiments.
(4)What's the best suitable title for the text?
A
A

A.Do smileys really mean smiles in formal workplace?
B.How can smileys make a receiver familiar with you?
C.Does a work-related e-mail show your ability?
D.How can smileys equal actual smiles?

【考點(diǎn)】科普知識(shí);說(shuō)明文
【答案】B;C;D;A
【解答】
【點(diǎn)評(píng)】
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發(fā)布:2024/4/20 14:35:0組卷:1引用:1難度:0.5
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