To：All food Service Workers
From：Amanda Carter
Subject：       
   Because we have worked so hard for years，our fast food restaurant has become very famous in this city.
   Every day，lots of people come here to have meals.But these days，some of our workers are forgetting something important.For example，one day a waiter in our restaurant shouted at a customer（顧客）and some of us weren't very helpful when our customers had some problems in our restaurant.We need to be not only fast，but also friendly and polite.
   Our work is busy and boring.The busy work often makes you feel tired and bored，and sometimes annoyed.But don't let these feelings affect you.Always remember that customers come first.They are important to us and we must give them great service.When customers say thanks to you，think about how happy you are.So give your customers big smiles and the best service.I think after we show how important they are to us，they will comeback again.

（1）What kind of food does the restaurant sell？

A

A

A．Fast food.
B．Chinese food.
C．Italian food.
D．Baby food.
（2）What does the underlined word "annoyed"mean？

D

D

A．Lucky.
B．Excited.
C．Relaxed.
D．Angry.
（3）What did Amanda ask the workers to do？

C

C

A．To be happy every day.
B．To say thanks every day.
C．To be friendly to every customer.
D．To say sorry to every customer.
（4）What would be the best subject in

D

D

for the email？
A．boring jobs
B．Ordering food
C．Making friends.
D．Serving customers.